Photography requests purchased are for the service of photography and — once we have photographed — your request is considered fulfilled and is non-refundable.
Reshoots or additional photos are available solely at our discretion.
If we are unable to attend/photograph for you, you will receive a full refund. (Unable to photograph means no photographs taken, not "He/She didn't play" or "I decided not to order.")
In cases of non-attendance, if you let us know 72 hours or more prior to the tournament, you will receive a full refund.
The photographs on this site are ours and fully representative of what we create on a regular basis, but cannot be considered as a guarantee that the photos from your match
will look exactly like these. We will deliver the best images possible, based on the conditions of the tournament and the level of play.
We really, really want to do a great job for you — just remember the results can vary depending on what happens during play!
If any dissatisfaction occurs, please communicate with us as clearly and as early as possible at the event and we will work with you to address it.